Insights

Latest commentary from our team.

• The Comms Opportunity to Avoid Crisis

  

  In her keynote at PR Week’s 2024 Crisis Communications Conference, Jess Alden explained part of the Slateford model for predicting and avoiding crisis.

• Why do banks ban customers?

  

  “Debanking” has been around long before culture war arguments, and affects wide groups of people.

• “This is not who we are — it’s not how we do business”

  

  Why admitting corporate detachment from what a business really does, is more damning than defence.

• What do AI chatbots mean for privacy?

  

  As the use of AI chatbots becomes increasingly prevalent in various industries, it is important for companies to consider the potential privacy implications of such technology under English law.

• Twitter in flux: will it become vulnerable to defamation lawsuits?

  

  If the denuding of Twitter’s human assets affects internal processes, the company may lose the advantage of the statutory defamation get-out-clause.

• Can TV humiliation redeem a reputation?

  

  Those trying to repair a damaged reputation must weigh-up the benefits of quick fixes against longer-term rehabilitation by re-earning credibility and trust the hard way.